Política de reembolso

Exchanges and Returns

If you need to exchange or return a product, please follow these guidelines to ensure a smooth process:

Warranty Check:
Before initiating an exchange or return, it is essential to verify the warranty of the product in question to confirm that the request is within the valid period and complies with the established terms.

Initial Contact:
Get in touch with us directly via phone, email, or WhatsApp. Provide details about the product and describe the issue or defect observed.

Technical Evaluation:
After the initial contact, our technical team may request additional information or photos of the product for a preliminary assessment. Depending on the case, we may schedule a pickup of the item for a more detailed inspection.

Resolution:
Based on the evaluation, we will proceed with the exchange, repair, or return of the product as applicable. Our goal is to resolve all issues efficiently and minimize any inconvenience.